About This Privacy Notice
This notice tells you about the information we collect and why we need to do this.
This Notice explains when and why we collect personal information about people who use our services, how we use it, the purposes for which we may disclose it to others and how we keep it secure. It also includes information on how you may request details of any personal data we hold on you, how to amend any inaccuracies and how to complain. Any questions regarding this Notice or our privacy arrangements should be sent by email to firstname.lastname@example.org.
Who Are We?
This notice applies to Vanquish Business Services Ltd.
We act as Data Controller in relation to your personal information and also act as Data Processor.
How Do We Collect Information From You?
For our clients
We collect your details when you request an assessment or get in touch via a phone call, email or our website.
We obtain information about you when you contact us to request an assessment or to discuss your requirements and when you use our website or visit our social media pages - for example, when you contact us about our services or enter a competition via our social media channels.
For our suppliers
We might collect your personal data from:
• You, your family members, employer or representative;
• Credit reference agencies;
• Anti-fraud databases, sanctions lists, court judgements and other databases;
• Open electoral or other public registers
Which of the above sources apply will depend on your particular circumstances.
What Type Of Information Is Collected From You?
To deal with your enquiry we will need to collect various types of information about you.
The types of personal data which are processed may include:
Individual Details Name, address, other contact details (e.g. email and telephone numbers), employer and job title.
Financial Information Bank account and payment details
Credit & Anti-Fraud Data Credit history, credit score, sanctions and criminal offences and information received from various anti-fraud databases about our suppliers.
The Legal Basis Under Which We Will Process Your Personal Data
We process your information using one or more basis. This is a legal requirement under data protection legislation.
In providing our services to you, we will use the following legal basis for the purposes of processing your data:
Contract Processing is necessary for arranging a contract or because you have asked our suppliers to provide an assessment with a view to entering into a contract with one of our suppliers.
Legitimate Interest Processing is necessary for your legitimate interests or the legitimate interests of us or a third party. This includes ensuring we can contact current customers to make them aware of other products or services or recent customers who may be interested in using our services again.
Legal Obligation Processing is necessary for us to comply with the law
Consent If you have provided consent to process your personal data for a specific purpose.
We ask for consent to process your data, we may do so for specific purposes. This could include asking about your marketing preferences.
How Is Your Information Used?
To provide our services, your information may need to be shared with our carefully vetted suppliers.
Vanquish Business Services Ltd have partnered with preferred suppliers of various services.
To do this effectively, information – including your personal data may need to be shared between these preferred suppliers, which can include:
• Internally within our own organisation • Preferred suppliers We may use your information to:
• Match our requirements to the correct service provider • Send you communications which you have requested or which we believe may be of interest to you, including information about other services
• Seek your views or comments on the services we provide • Notify you of changes to our services
• Deal with entries into a competition you have entered into with one of our firms
How Long Will We Retain Your Information?
How long we will keep your information, depends on whether you are; or have been a customer - or not. We only keep information for a long as is considered necessary for the purpose.
We are legally required to keep some types of information to fulfil our contractual and legal obligations and will hold your personal information on our systems for as long as is necessary for the relevant activity.
However, if you have asked for an assessment, but have not; to date, utilised one of our service providers, we will retain your data for a maximum of 2 years from our last contact with you.
Who Has Access To Your Information?
In order to provide efficient servicing of your requirements, only Vanquish Business Services Ltd and its preferred suppliers may process your information with your consent.
Other than for the purposes stated in this notice, we will not sell or rent your information to third parties. We will not share your information with third parties for other marketing purposes without your prior consent.
Third Party Service Providers working on our behalf
We may pass your information to third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf; for example to assist us with our IT services or to carry out file or other auditing.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have given your prior consent, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with
We work closely with various third party product providers to include complimentary services which may be of interest to you. These additional services will only be included if you have agreed to this first.
In some cases, these providers will be acting as a data controller of your information and therefore we advise you to read their Privacy Notice. These third party product providers will share your information with us which we will use in accordance with this Privacy Notice.
Your Marketing Choices
How we will use your information for marketing purposes, can depend on whether you are an existing customer or not.
If you are a current customer, we may contact you occasionally by post, phone or email about other services which we believe may be of interest to you. If you do not wish to receive these communications from us, then please let us know.
If you are a previous customer or have asked us for a quotation, within the past 2 years, we may contact you for marketing purposes by email or by phone unless you have indicated you do not wish to be contacted. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
If you have not previously asked for an assessment, we will not contact you by phone or email for marketing purposes unless you have provided your consent.
If you are a business; whether or not you have asked for an assessment with us in the past, we may contact you for marketing purposes by post, email or by phone unless you have indicated you do not wish to be contacted.
You can change your marketing preferences at any time by contacting us by email: email@example.com
How You Can Access And Update Your Information Or Make A Complaint
You can ask us for a copy of what information we hold about you. We want the information we hold about you to be correct – so please let us know if you believe we hold inaccurate or out of date information or wish to make a complaint about the way we have dealt with your information.
The accuracy of your information is important to us. If you believe any information we hold is inaccurate or out of date, please email firstname.lastname@example.org
You have the right to ask for a copy of the information we hold about you using the above contact details.
Where processing your data is based on consent, you are entitled to withdraw your consent so that we stop that particular processing.
You have the right to ask us to erase your personal data, although this only applies in certain circumstances. If we are unable to comply with your request, we will respond confirming the reasons why.
If you are unhappy about the way we have dealt with any request you have made regarding your personal data, you may contact us at the above email address and we will investigate on your behalf and respond as promptly as possible.
Security Precautions In Place To Protect The Loss, Misuse Or Alteration Of Your Information
We do our best to keep your data secure and this includes when we transmit information over our networks or when using email or the internet.
When you give us personal information, we take steps to ensure that it’s treated securely. In providing our service to you, your details are transmitted by us using encryption. As a result, we strive to protect your personal information, however we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use Of 'Cookies' When Accessing Our Websites
We don't use many cookies on our website, and we only use those that are completely necessary to provide a better user experience. You will be notified on the website if cookies are being used.
'Cookies' are small pieces of information sent by an organisations website to your computer and stored on your hard drive or web browser and allows that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, cookies may be used to store your country preference or other information you have provided. This helps to improve the speed of the website for your future visit and deliver a better more personalised service.
If you don’t like the idea of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies going forward. You will need to visit the help pages of your web browser to learn more. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Transferring Your Information Outside The UK
We keep your personal information on our computer servers in the UK.
We keep your personal information on our servers in the UK. However, in providing our service to you and obtaining insurance quotations or cover on your behalf, your personal data may be transferred within the European Union (“EU”), or in some cases, to countries which have similar data protection laws to the UK.
Review Of This Notice
We may change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes. This Notice was last updated in February 2020.